Case Manager - Greenlight Supportive Housing

Case Manager

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Join Us in Changing Lives

Work that matters. People who care. A cause you can believe in.

Are you driven by compassion, a belief in the dignity of every person, and a desire to create meaningful change? At The Salvation Army, we're more than a charity – we're a movement. And we're looking for a Case Manager to walk alongside some of the most vulnerable members of our community as they transition from homelessness to long-term, sustainable housing.

About the Role

This is more than a job – it's a frontline role that requires empathy, resilience, and a commitment to person-centred, trauma-informed care. You'll deliver brief interventions, coordinate care plans, and provide assertive outreach to build trust and connect individuals to essential services. Working across sites in St Kilda, Footscray, North Melbourne, and Kensington, you'll be part of the Greenlight Supportive Housing Program – a collaborative effort with VincentCare and Sacred Heart Mission. In this multi-disciplinary team, you'll support people transitioning from chronic homelessness to stable housing through holistic, wrap-around case management.

Reporting to the Greenlight Supportive Housing Team Leader, this is a permanent full-time position, based in North Melbourne, VIC. Compensation is in accordance with SCHADS Award Level 5.

You Will Successfully

• Build respectful, trusting relationships with individuals facing trauma and social exclusion
• Provide strength-based, person-centred case management tailored to individual needs
• Coordinate referrals, advocacy and support to help clients achieve housing stability
• Collaborate with a dedicated team to deliver positive lasting outcomes
• Contribute to service innovation and continuous improvement across homelessness programs

You Will Have

• A degree in Social Work, Psychology, Social Sciences or a related field
• Demonstrated experience in case management within the homelessness or community services sector
• A solid understanding of the issues surrounding homelessness, trauma, and complex needs
• A commitment to human rights, social justice, and the values of integrity, compassion, respect, diversity, and collaboration
• Ability to work independently and as part of a collaborative, supportive team
• A current Driver's Licence
• A current Employee Working with Children's Check

What We Offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

Together, we aim to create a world where homelessness ends – one person at a time.

Ready to Join Us?

If you are ready to make a difference where it counts most, we'd love to hear from you. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration.