Application Support Worker

Application Support Worker

The Application Support Worker plays a key role in supporting community members to complete loan applications. This includes assessing and confirming eligibility, assisting with application paperwork, verifying documentation, and referring applicants to appropriate internal program staff or external support services. The role also involves providing, or facilitating access to, additional supports such as Financial Literacy Education.

Moneycare is The Salvation Army's (Salvos) national financial counselling and financial capability program which seeks to alleviate hardship and build long term resilience. The Salvos understands that everyone's financial situation is different. Our evidence-based methods are professional, caring and have a holistic impact on the lives of those who come to us seeking assistance.

The Application Support Worker will:

• Screening and Eligibility: Assess, determine, and confirm applicant eligibility for microfinance programs through established assessment and verification processes.
• Documentation and Application Support: Guide community members through the loan application process, ensuring all required documentation is completed accurately and submitted in a timely manner. Review and verify supporting documents and follow up with applicants where additional information is required.
• Client Support and Referrals: Assist individuals and families who may be at risk but are not in immediate crisis, focusing on early intervention and preventative support. Identify and refer clients to alternative assistance options and coordinate access to Financial Literacy Education and related resources to strengthen financial capability.
• Communication and Data Management: Maintain accurate records of all application documentation, correspondence, and data entry while ensuring strict confidentiality and compliance with privacy requirements.

What You Will Bring:

• A qualification in FNS40821 Certificate IV in Finance and Mortgage Broking.
• Demonstrated experience in microfinance roles, particularly those involving client engagement and database management.
• Strong knowledge of data privacy and confidentiality requirements when handling sensitive client information.
• Excellent attention to detail with strong organisational and multitasking skills.
• Well-developed verbal and written communication skills.
• Proficiency in database systems and the Microsoft Office Suite (Word, Excel, Outlook).

What We Offer:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

If you're passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.