After - hours Support Worker

Family Violence Support Worker

The Salvation Army Family Violence Services provides specialist family violence support across the Northern Territory. This role plays a vital part in creating a safe, calm and supportive environment for women and children seeking refuge after hours. Your presence helps ensure that every person who walks through our doors feels heard, protected and supported at a critical moment in their lives.

As a Family Violence Support Worker, you will work alongside the Family Violence team to deliver responsive, client led support during evenings, sleepovers and weekend shifts. You will be a steady and reassuring point of contact, helping clients feel safe, assisting with immediate needs and contributing to the smooth operation of the refuge.

This is a permanent part-time role of 15.2 hours a week based in the Darwin Region. Pay is in accordance with a SCHADS Level 4.

How you will make an impact:

• Provide a welcoming, trauma informed first point of contact for adults and children
• Gather information to support risk assessment, safety planning and triage
• Support the implementation of client led case plans under guidance from Specialist FV Practitioners
• Assist clients to access emergency accommodation, outreach support and referral pathways
• Maintain accurate client records, shift notes and incident documentation
• Identify risks and escalate concerns to the Team Leader promptly
• Participate in rostered after hours shifts, including evenings, sleepovers, weekends and public holidays
• Support general refuge operations including housekeeping, organising work areas and contributing to healthy lifestyle initiatives
• Proactively assist with outstanding tasks related to intake and case plan progress when shift duties are complete

What you will bring:

• Certificate IV in social work, welfare, community services or related field, or equivalent experience
• Experience in the social services sector, ideally in family violence, crisis response or community support
• Understanding of family violence frameworks, risk assessment and safety planning
• Strong communication skills and the ability to maintain professional boundaries
• Ability to work independently while contributing to a multidisciplinary team
• Willingness to complete evening, sleepover and weekend shifts

What we offer:

• Salary packaging up to $15,900 tax free and $2,650 meal and entertainment benefit
• Generous paid parental leave (12 weeks primary carers)
• Purchased Leave Scheme (up to 8 weeks)
• 5 days paid leave annually to experience other TSA programs
• Flexible working arrangements
• Access to EAP and wellbeing initiatives
• Ongoing training and development to support your growth
• Purpose driven work that creates lasting social impact

If you're passionate about supporting women and children experiencing family violence and want to contribute to a safe, trauma informed refuge environment, we'd love to hear from you. Please apply with your resume and a cover letter outlining your suitability for the role.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration