UK Customer Service Representative

UK Customer Service Representative

Position Summary: As a UK Customer Service Representative, you will play a pivotal role in managing Clinical and Industrial customer accounts throughout the whole of the United Kingdom. Ensuring seamless communication in the resolution of any delivery delays, technical queries and/or finance issues.

With flexibility to work from home as needed.

Responsibilities:

• Oversee customer master data, which will require updating as necessary. This is vital for data protection and auditing purposes.
• Raise quotations, orders and schedule agreements to the required service level agreed.
• Handle telephone enquiries, maintaining good working relationships with customers and communicate daily on any issues affecting service.
• Engage with other departments within Thermo Fisher, building positive relationships with the Distribution Team, Planning and Finance Department to effectively manage customer expectations, regarding stock availability, customer pricing and payments.
• Work closely with the Sales Operations team to flag any service risks, actively participating in meetings with customers.
• Investigate customer query or complaint taking swift action for resolution as necessary.
• Liaise with courier agents and use the SOLU website to track delivery movements.
• Host and contribute to daily Operational meetings.
• Oversee and co-ordinate shared mailbox, coding and filing emails.
• Actively work to maintain our Lines on Time in Full (LOTIF) targets.
• Incorporate Thermo Fisher 4i values in everyday role, participating in PPI/JDI initiative.
• Fulfil the responsibilities of the position as defined in the health, safety and environmental policies and associated codes of practice. To actively promote health and safety awareness of all other employees.

We are looking for a candidate who has experience of working within a customer facing environment as part of a team. A flexible working demeanor, someone who is highly organized and demonstrates excellent communication and problem-solving skills! Experience of using SAP would be an advantage with an intermediate to advanced skill level in Microsoft Word and Excel.

About Thermo Fisher: Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued