Student Working As A Customer Service Representative (m/f/d)

Job Title

When you're part of Thermo Fisher Scientific, you'll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. Location: Darmstadt, Germany

How will you make an impact? As a student working as a Customer Service Representative, you will be the first point of contact for our customers. Your primary responsibility will be to provide basic support and assistance to ensure a positive customer experience. This is an excellent opportunity for a student to gain valuable work experience while balancing their academic commitments.

What will you do?

• Answer incoming customer inquiries via phone, email, and chat in a professional and courteous manner.
• Upload invoices into customers EDI platforms
• Assist customers with basic troubleshooting and problem resolution.
• Escalate complex issues to senior team members or supervisors as needed.
• Follow up with customers to ensure their issues are resolved.
• Perform other administrative tasks as assigned.

Knowledge, Skills, Abilities

• Currently enrolled in a college or university program.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-focused attitude.
• Fluent in German and English languages
• Ability to work independently and as part of a team.
• Basic computer skills, including proficiency with Microsoft Office Suite.
• Ability to multitask and manage time effectively.
• Previous customer service experience is a plus but not required.

Working Hours

• Flexible part-time hours to accommodate your academic schedule.

Benefits

• Salary based on German "mini job" rules
• Opportunity to gain practical work experience in a professional setting.
• Friendly and supportive work environment.
• Potential for growth and advancement within the company.

How to Apply: Interested candidates should submit their resume and a brief cover letter outlining their availability and why they are interested in the position. We celebrate diversity and are committed to creating an inclusive environment for all employees.