Sr Service Support Representative

Senior Service Support Representative

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Join our Global Service and Support organization as a Senior Service Support Representative at Thermo Fisher Scientific. In this important role, you'll enhance customer satisfaction by ensuring timely and accurate processing of service-related activities while supporting our mission to make the world healthier, cleaner, and safer. You'll serve as a key liaison between customers, field service engineers, and internal departments, managing a variety of administrative and operational tasks that directly impact customer experience and business success.

You'll process service orders, manage contracts, coordinate with field teams, and maintain critical customer data. Your role will be essential in supporting service delivery, ensuring accurate documentation, and facilitating smooth operations across our organization. You'll have the opportunity to contribute to process improvements while maintaining high standards of customer service and operational excellence.

Requirements:

• Minimum 2 years of experience in customer service or order administration, preferably in a service environment
• Preferred Fields of Study: Business Administration, Life Sciences, or related field
• Proficient knowledge of SAP or equivalent ERP/CRM systems
• Strong verbal and written communication skills with demonstrated customer service excellence
• Advanced proficiency in Microsoft Office Suite, especially Excel, Word, and PowerPoint
• Intermediate Spanish
• Strong organizational and time management skills with ability to handle multiple priorities
• Detail-oriented with excellent problem-solving and analytical capabilities
• Ability to work independently and collaboratively
• Experience processing quotes, contracts, and service orders
• Strong data management and documentation skills
• Ability to maintain service level agreements (SLAs) and meet performance metrics
• Experience coordinating with multiple internal departments and external stakeholders
• Ability to travel occasionally for meetings and training
• Demonstrated ability to work effectively in a deadline-oriented environment
• Strong interpersonal skills and professional demeanor
• Demonstrated ability to handle confidential information with discretion