Sr. Service Program Manager, Material Science & Life Science

Sr. Service Program Manager

When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Why Service

We as Product Serviceability team drive new product introductions where serviceability is ensured. This means that we take ownership to reduce product complexity to robust field activities with an as short as possible disruption for our customers. We work in the area where complex technology meets a global service organization. Our team operates across multiple locations, including Eindhoven, The Netherlands; Brno, Czech Republic; and Portland, OR, USA.

Keys to Success:

The ideal candidate for this position enjoys working in a multi-disciplinary technical environment, very complex processes to address problems within a multi-cultural team. You are able to work with all levels within the company and enjoy to explore new way of working to be successful.

Education:

• Experience in Product Development, Process and Project management at least 10 years
• BSc or MSc degree in Business Administration, Physics, Electrical Engineering or related technical software field.

Experience:

• Shown experience in a R&D and / or operational management environment.
• Solid understanding of development cycles and service processes.
• Outstanding business insight with the ability to build and present rationales.
• Collaborate closely with cross-functional teams, including R&D, marketing, supply chain, manufacturing, and quality assurance. This ensures smooth integration and timely execution of new product launches.
• Demonstrated ability to build and implement arguments for service impacts.
• High-reaching approach with a dedication to delivering world-class service solutions.
• Being flexible and entrepreneurial to find ways to achieve your goals in a growing organisation.

Job Overview

Join a team revolutionizing customer service as a Sr. Service Program Manager at Thermo Fisher Scientific Inc. in Eindhoven, Netherlands or Brno, Czech Republic. You will be part of the Product Serviceability team, which objective is to incorporate serviceability into new product developments. In this way Field Service is enabled to scale with company growth and the increased product complexity. Together with a Service architect and with the help of subject matter experts you will form a team for all activities within the Life Science and / or Material Science business unit. In this area you will be key in advancing innovative R&D projects securing flawless service.

Key Responsibilities:

• Act as the liaison between product development and Product Serviceability team, ensuring detailed communication and collaboration.
• With help of the Service Architect you are able to develop compelling arguments to generate service requirements in the NPI projects.
• Negotiate effectively with Business Unit managers and VPs to integrate serviceability into product development, often based on financial case content.
• Lead cross-functional teams to settle and implement service strategies.
• Supervise and analyze service performance to ensure extraordinary customer happiness.
• Drive continuous improvement initiatives within the service improvement program.
• Provide outstanding support and mentorship to the service team on business sense.

Benefits:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

• Excellent career progression opportunities with a large and growing global employer. Collaborative work in an international environment
• Strong Team Spirit and Active Career Management and very attractive 40 (27+13) holidays a year
• Role is based on-site, with the option to work 1 day from home