Sr Manager, Field Service - Remote Eligible

Sr. Manager, Field Service

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

This leadership role involves managing field service operations, enhancing customer satisfaction, and achieving business objectives. You'll develop and implement service strategies, oversee installation, maintenance, and repair activities, while building strong relationships with customers and internal stakeholders. Working closely with commercial teams, you'll identify new business opportunities and ensure service excellence. This role offers opportunities to advance service delivery while contributing to our mission of enabling customers to make the world healthier, cleaner, and safer.

Requirements:

• Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in technical service operations or related industry
• Preferred Fields of Study: Engineering, Sciences, Business, or related field
• Additional technical certifications beneficial
• 5+ years of demonstrated management experience leading field service teams
• Experience managing multi-million dollar P&L responsibility
• Experience developing and implementing service strategies to drive growth and operational excellence
• Strong business acumen with ability to analyze financial metrics and drive profitability
• Strong leadership skills with ability to build, mentor, and develop teams
• Excellent project management and problem-solving capabilities
• Strong customer relationship management skills
• Demonstrated success in enhancing customer satisfaction and service quality
• Experience with continuous improvement methodologies (Six Sigma, PPI)
• Advanced communication and presentation skills in English
• Proficiency with business software applications (MS Office, CRM, ERP systems)
• Ability to work effectively in a matrix organization across multiple stakeholders
• Ability to travel 30-50%
• Valid driver's license and passport required for travel
• Additional language skills preferred
• Experience with scientific instrumentation, laboratory environments, or regulated industries preferred