Sr Customer Service Representative - Remote Eligible

Senior Customer Service Representative

Become an integral part of the Thermo Fisher Scientific Inc. team as a Senior Customer Service Representative, adding significant value to a team motivated by ambition! This position requires collaborating with customers to arrange service schedules with a focus on flawless execution. Your dedication will be essential in maintaining confirmation communications with customers and conducting post-service courtesy calls.

A Day in the Life:

• Handle scheduling service requests for the ULS division, ensuring services are performed timely and meet customer expectations.
• Coordinate the service scheduling process through to completion.
• Collaborate with clients to coordinate service appointments. Set up confirmation messages and perform follow-up courtesy calls after services.
• Coordinate and track scheduling timelines with Field Service.
• Ensure training and application support activities are coordinated and scheduled.
• Facilitate partnering concerns as needed, driving customer solutions.

Experience:

• High School/GED is required
• Minimum 3 years of prior experience working in customer service and/or in a scheduling function.

Knowledge, Skills, Abilities:

• Demonstrate strong communication abilities, both in writing and verbally, to effectively convey concepts, disseminate technical details, and interact proficiently with clients and diverse levels within the company.
• Possess analytical and critical thinking abilities to evaluate, interpret information and procedures, and make timely decisions in a fast-paced, changing work environment.
• Possess interpersonal skills to meet deadlines and assist staff in multi-tasking.
• Be able to apply good judgment and decision-making skills in addressing a variety of routine and non-routine issues.
• Should be self-motivated, stress and pressure resistant, and a quick learner.
• Intermediate proficiency in computer applications: i.e. Microsoft Word, Outlook.
• Ability to produce accurate, high-quality work with attention to detail.
• Capability to perform effectively autonomously as well as collaboratively in a team setting.
• Capability to work additional hours as required by workload.
• Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation, and Involvement.
• Assist customers requesting equipment service repair via incoming telephone calls and email.