Sr Customer Service Representative

Job Title

At Thermo Fisher Scientific, you'll be part of a company that is committed to assisting our customers in creating a healthier, cleaner, and safer world. Your contributions will be crucial in our ambitious mission, and you will receive support in reaching your career objectives within a world-class environment!

Responsibilities:

• Implement Thermo Fisher Scientific protocols and procedures flawlessly.
• Ensure customer happiness objectives are strictly met or exceeded.
• Provide outstanding customer service to our broad customer spectrum.
• Collaborate closely with sales, service, and management teams to improve customer happiness.
• Communicate effectively and exchange information seamlessly among team members.
• Support Practical Process Improvement (PPI) methodology and participate in relevant initiatives.
• Align with all necessary training goals and expectations.
• Manage a high volume of customer calls in the divisional call center, accurately directing callers to the appropriate departments.
• Aid customers, channel partners, distributors, and sales representatives in retrieving essential information via a range of computer systems.
• Process telephone orders efficiently, applying verbal P.O. or credit card details.
• Uphold a profound knowledge of all product lines to provide accurate information to customers, distributors, and sales representatives.
• Provide in-depth information to customers, distributors, and sales representatives regarding sales channels, product lines, equipment, specifications, and additional details.
• Serve as a liaison between customers and internal contacts.
• Achieve defined goals within control limits to maintain department service levels.

Minimum Qualifications:

• High school diploma or equivalent experience.
• 1 year of experience in customer service.
• Proficiency in digital literacy, including Word and Excel.
• Excellent communication skills, both oral and written.

Preferred Qualifications:

• Prefer candidates with 2-3 years of customer service background.