Site Support Engineer

Corporate Infrastructure And Security Site Support

When you are part of Thermo Fisher Scientific, you'll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Description

Corporate Infrastructure and Security Site Support role

Qualifications

Associates Degree preferred but combination of experience and education considered

ITIL certification preferred

Roles & Responsibilities

Provide in-house support for End Users.

IMAC Support

As directed by manager, senior team member, or lead

Provide resolutions for users for Corporate applications and hardware

Support resolutions for business group applications Incident and Request Queue management - Ticket creation/Categorization/Prioritization

Ticket escalation to respective Support Group

Minimum Requirements

1 - 3 years' experience in Desktop support.

Understanding of client/server networks, protocols, common Internet services

Desired Skills

Basic communication skills, written and verbal communication and customer management experience

Knowledge on operations/service delivery

Basic Customer service skills

Basic understanding of Computers and Trouble shooting skills required.

Ability to work in a team

Basic interpersonal and communication skills

Ability to communicate effectively and work with vendors and escort them around a facility.

Mandatory & Technical Skills

Ability to solve, diagnose, and resolve issues on PC's and 3rd party applications supported by Corporate Infrastructure and Security

Ability to follow KB articles to solve, diagnose, and resolve or hand off to higher tiered support, issues with network connectivity, such as VPN or wireless connectivity, Active Directory, security incidents, and business applications.

Ability to assist in providing hands on support computer rooms, IDF's, MDF's and physical equipment such as servers, switches, routers, printers.

PC / Laptop installation, configuration(imaging) and Break fix

IMAC Request fulfilment

Printer/Scanners installation configuration and Break fix

Level 2 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Service Desk)

Software installation at PC level.

Read, Write and Speak local language.