Services Manager - Thailand

Thailand Services Manager

The Thailand Services Manager role at Thermo Fisher Scientific offers an outstanding opportunity to drive the success of our service operations in Thailand. You will lead a dedicated team to deliver outstanding after-sales support, instrument installation, validation, and maintenance services, ensuring that our customers receive world-class service!

Key Responsibilities:

• Develop and implement strategies to elevate Thermo Fisher Scientific's support services in Thailand to world-class standards.
• Establish coordinated support systems to provide flawless customer service with efficient efficiency.
• Manage the Service process for handling blocking issues to identify and resolve field problems quickly.
• Drive customer allegiance by ensuring high standards of execution and delivery capabilities.
• Collaborate with account managers and sales teams to understand client needs and implement enterprise services solutions.
• Maintain a detailed understanding of the services portfolio to customize coordinated solutions for customers.
• Align with collaborators to drive a spare part support strategy.
• Drive commercial expansion initiatives to meet equipment and service goals.
• Build our external service brand across the Thailand market.
• Advocate for talent development and maintain training programs for technical support staff.
• Prioritize employee experience to ensure team success and talent retention.
• Establish close working relationships with manufacturing sites and quality organizations to share guidelines.
• Guarantee the timely and profitable delivery of all product services to customers in Thailand.
• Integrate current service organizations into a unified service organization to improve operations and customer happiness.
• Generate service metrics and track performance to meet global service requirements.
• Drive the development of skills and product certification for all Field Service Engineers (FSE) and support staff.
• Improve efficiency through Practical Process Improvement (PPI) initiatives.
• Manage dealer and distributor relationships to improve customer happiness.
• Coordinate service parts and inventory to meet delivery requirements.

Minimum Requirements/Qualifications:

• Tertiary Management qualification or equivalent.
• Exposure to enterprise and quality management systems.
• Strong analytical, problem-solving, and economic evaluation skills.
• Effective interpersonal and communication skills.
• Proven ability to prioritize multiple demands and deliver results.
• Ability to influence and build alignment within multi-discipline teams.
• Focus on customer allegiance and experience.
• Collaborative, team-oriented attitude.
• Detailed industry knowledge and service support optimization expertise.
• Willingness to travel to regional offices, customers.