Senior Manager – Technical And Applications Support

Senior Manager, Technical Support & Applications Support

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

The Senior Manager, Technical Support & Applications Support is a strategic business leader responsible for defining and executing the Australia and New Zealand (ANZ) support strategy across Life Sciences, Laboratory Products, Diagnostics, Pharma, and E AC portfolios.

This role leads a multi-disciplinary team delivering high-impact technical and scientific support to research institutions, clinical laboratories, pharmaceutical manufacturers, and environmental testing organizations. The position transforms technical support into a competitive differentiator and growth engine by driving service revenue expansion, enhancing customer experience, and building scalable operational excellence.

As a member of the ANZ service leadership team, this role partners closely with Commercial, Service, Quality, Regulatory, and Global Product teams to align support strategy with Thermo Fisher Scientific's Mission and growth objectives.

This position offers the opportunity to contribute to healthcare advancement by enabling our customers to make breakthrough discoveries and innovations.

Requirements

• Advanced Degree plus 10 years of experience, or Bachelor's Degree plus 8 years of experience in biopharma analytics and technical applications
• Preferred Fields of Study: Cell Biology, Molecular Biology, Biochemistry, Immunology, Engineering, Life Sciences, or related fields
• Experience leading and developing cross-functional teams in a matrix organization
• Experience managing strategic customer collaboration projects and partnerships
• Advanced knowledge of protein and cell-based methodologies, including protein extraction, purification, and cell-based functional studies
• Strong problem-solving and troubleshooting capabilities for complex technical issues
• Effective communication and presentation skills, with ability to convey technical concepts to diverse audiences
• Ability to achieve results in complex situations
• Customer-focused approach with understanding of market needs and trends
• Proficiency in creating technical documentation, application notes, and training materials
• Strong project management and organizational skills
• Ability to travel up to 25% of time
• Experience with performance monitoring, resource allocation, and team development
• Ability to collaborate effectively with Marketing, Sales, R&D, and other cross-functional partners

Benefits

Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.

• Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
• Flexibility: Balance your work and personal life with flexible arrangements.
• Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
• Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
• Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.

Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.