Senior JP Purification & Filtration Customer Service

Senior Japan Purification & Filtration Customer Service

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life – to enable our customers to make the world healthier, cleaner, and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Japan- Tokyo. May include up to 10% domestic travel. Relocation Assistance: May be authorized. Must be legally authorized to work in country of employment without sponsorship for employment visa status. Our Filtration and Separation teams provide specialized filtration solutions across various sectors, including filters for bioprocessing, industrial applications, and membranes for OEM. By serving industries such as biopharmaceuticals, manufacturing, and commercial water applications, our technology empowers customers and colleagues to make an impact on public health and well-being.

As a Senior Japan Purification & Filtration Customer Service, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

A day in the life:

• Managing order of key customers for purification & filtration. Handling customer transactions relates to order status, inquiries, back orders, proofs of delivery, expedition support. Support to resolve Partner Portal/Order Platform issue raised from customers.
• Order and inventory management according to P&F Customer Service Instruction on SAP data management: delivery priority setting in SAP system, shipment mode changes, monitor shipment schedule, coordinate with suppliers, planners, Logistic/Distribution Center for timely replenishment.
• Run standardized reports, block order & simple ad-hoc queries to identify/propose opportunities to improve customer satisfaction, communication & efficiencies.
• Reviewing purchase order requirements to ensure compliance with Solventum terms & conditions.
• Ability to use Salesforce for resolving customer complaints relates to order management.
• Ability to transform outsource services.

Keys to success:

Experience:

• Good knowledge of order management systems, preferably SAP system experience.

Good interpersonal skills, flexible and adaptable.

Capable to respect deadlines, maintain data accuracy.

English speaking.

Knowledge, skills, abilities:

• Additional qualifications that could help you succeed even further in this role include: disciplined, organized, resilient, good analytical capacity.