Senior Customer Service Representative

Job Title: Senior Customer Service Representative

Reports To: Team Leader, Customer Service

Location: Bangalore

Roles & Responsibilities:

Perform high end order processing tasks which requires in-depth knowledge and experience for assigned regions using Oracle JD Edwards, SAP and other applications used by the function
Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions
Solves complex problems, takes fresh opinions using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes
Works independently and requires minimal mentorship
Optimally collaborate across the team to ensure that mistakes are not repeated by team members
Engage in activities to provide an enhanced customer experience
Ensures adherence to organizational procedures, policies, and systems.
Ensures that performance metrics / SLAs are met
Enforces to daily turnaround time for orders as per set TAT guidelines
Proactively calls out issues that can potentially hamper the business processes
Supply to team effort by accomplishing related results as needed

As a Customer Service Representative-Order Management you represent our company well by being responsible, punctual and self motivated

Other Requirements:

Preferably bachelor's degree (Arts, Science, Commerce, Business Administrations)
3-5 years Hands on experience on Order Management
Requires strong digital literacy, including Microsoft office
Display excellent verbal and written communication and interpersonal skills.
Highly detailed and organized with excellent analytic and problem-solving abilities
Able to multi-task, prioritize and lead time efficiently
Ability to work under face pace environment
Customer orientated and ability to adapt/respond to different types of tasks
Flexible to work in Night Shift