Project Support Associate

Project Support Associate

Be part of a global organisation that values performance, quality, and innovation.

Your Role In That Mission:

The Project Support Associate plays a key role in coordinating the daily flow of clinical supply distribution throughout the lifecycle of each Clinical Trial. This position necessitates close collaboration with the Client Services Project Manager to guarantee the successful global distribution of Clinical Trial supplies. You will be part of an ambitious team dedicated to achieving flawless execution.

Key Responsibilities:

• Coordinate the daily operations of the Clinical Trial, including supply receipt, arranging QP release, and ensuring timely shipment of supplies according to client requirements.
• Maintain regular communication with clients to ensure their needs are met in terms of timelines and regulatory compliance.
• Manage the returns and destruction process for Clinical Trial supplies.
• Conduct regular meetings with clients and internal departments to ensure adherence to Clinical Trial specifications.
• Assist in setting up and maintaining study filing systems, while ensuring accurate record-keeping.
• Collaborate with the Project Manager to ensure that all Fisher Clinical Services activities are aligned to meet customer and study requirements.
• Coordinate and communicate all relevant activities, both internally and externally, to ensure timely readiness of services and products as required by customers.
• Provide timely reports and other information to customers, as applicable.
• Provide backup support to the Project Manager and team during absences.
• Monitor Clinical Trial activities and overall business operations.
• Adhere to Good Manufacturing Principles in all areas of responsibility.

Minimum Qualifications:

• Experience in a fast-paced environment is required.
• Excellent organisational skills with the ability to manage multiple tasks and meet strict deadlines.
• Strong analytical skills with the ability to analyse problems and propose effective solutions.
• Outstanding written and verbal communication skills, with the ability to effectively present information and respond to questions from managers and clients.
• Ability to develop strong customer management skills, anticipating and exceeding client expectations.
• Proficiency in learning and using internal systems associated with projects (e.g., GPMS, Trackwise).
• Strong numeracy and computer skills, including proficiency in Outlook and Excel.
• Understanding and proficient use of SOPs required by company Quality standards.

Preferred Qualifications:

• Education: Bachelor's degree or equivalent experience preferred.
• Relevant client-facing work experience.
• Prefer experience in fast-paced and varied administrative role – i.e., distribution, logistics.
• Prefer understanding of clinical trials.
• Prefer previous experience in a highly regulated industry.