Ops Training Specialist I

Operations Training Specialist I

The Operations Training Specialist I conducts training for operators in a GMP manufacturing setting. Responsibilities include onboarding, ongoing training on equipment, GDP, CGMP, and site-specific quality procedures. This role supports training within the Rochester site's VOLT Lab to ensure effective, consistent, and compliant team member training.

Essential Functions

• Offer methodical training to new and current team members on manufacturing and packaging processes, with hands-on training provided in the VOLT Lab.
• Facilitate training on GDP, CGMP, safety procedures, and quality requirements.
• Develop and update training materials, including SOPs, work instructions, job aids, and multimedia content.
• Develop and produce engaging training videos for use in onboarding, refresher training, and skill development.
• Collaborate with QA, Operations, Engineering, and HR to maintain accurate training records.
• Perform training gap analyses and recommend appropriate solutions or remediation plans.
• Serve as a point of contact for Learning Management System (LMS) usage questions, basic technical support, and general training navigation.
• Communicate training assignments and updates clearly to impacted employees and supervisors.
• Participate in continuous improvement efforts for site training programs and operator development.
• Perform other duties as needed, included but not limited to orientation, onboarding surveys, hiring events, attrition report and onboarding survey presentations.

Skills and Abilities

• Quality-focused experience with electronic training systems.
• Strong interpersonal communication skills, able to collaborate reliably and efficiently with internal groups.
• Outstanding skill in multitasking and performing well in a dynamic environment with frequently shifting priorities.
• Proficiency with Microsoft applications such as Word, Excel, and PowerPoint.
• Familiarity and ability to ensure compliance to CGMPs, 21 CFR Parts 11 and 820, FDA, and ISO 13485:2016, and ISO 9001:2015.

Qualifications

• A 2-year degree from an accredited college is required; however, a blend of 3-5 years of relevant experience and education may be considered instead of the 2-year degree.

The hourly pay range estimated for this position based in New York is $20.93–$31.40.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount