Manager, Technical Support

Technical Support Manager Position

Internal title: Technical Support Manager

Direct Report To: Director, Plant/Site

Group/Division: Laboratory Products Group/Laboratory Chemicals Division

Career Band: 7

Career track: Management

Position Location: UK - Loughborough - Bishop Meadow Road

Number of direct reports: 2

Join Thermo Fisher Scientific to impact the world positively by developing solutions for global challenges.

How will you make an impact?

Lead a technical team providing chemistry and process support for Chemical Manufacturing and Fill/Finish at LCD Loughborough, aiding in the transition to new facilities.

What will you do?

Lead a small, diverse team, transforming the site's vision into an actionable plan.

Play a vital support role in EHS matters, and take on responsibility as required.

Translate the site vision and strategy into a technical team roadmap with goals and an executable plan.

Evaluate the suitability of raw materials for Plant use and provide processing methods where material fails first pass through the plant.

Investigate non-conformances, lead root cause analyses, and implement effective solutions.

Collaborate with the Sales Team to assess methods and provide cost estimates for new products.

Drive continuous improvement in process safety by improving batch instructions and SOPs.

Support Sourcing and Procurement with expert mentorship on supplier specifications and testing methodologies.

Develop product specifications and optimise product lifecycles in partnership with Product Management.

Assist QC with data interpretation and contribute to HAZOP studies.

Complete and authorize COSHH and risk assessments, advocating for team collaboration.

Act as the Chemical Specialist in the development and establishment of a new facility.

Build deep technical expertise in fractional distillation, lead GEMBA walks and audits, and spearhead Practical Process Improvement (PPI) initiatives.

Ensure full alignment with ISO 9001 and ISO 14001 standards.

How will you get here?

Education:

• Chemistry degree or equivalent experience (1st or 2:1)
• PhD or MSc or equivalent experience preferred

Experience:

• Minimum 5 years as a Development Chemist
• Line Management experience
• Demonstrable hands-on Chemistry practical skills
• Knowledge of analytical techniques, particularly HPLC, LC-MS, UV
• Experience of working on a COMAH site or in an ATEX environment is helpful

Knowledge, Skills, Abilities:

• Strong written, verbal, and presentation communication skills
• Ability to analyse complex issues to resolve underlying root cause
• Proficiency in regulatory requirements with capability to develop in-depth knowledge of Safety Laws and Regulations
• Must be willing to work in a hands-on capacity
• Strong drive to develop your career and progress within the business

Physical Requirements / Work Environment:

This role is based on-site in Loughborough, UK.