Manager - IT Site Support

IT Site Support Manager

At Thermo Fisher Scientific Inc., we are offering an exceptional opportunity for an IT Site Support Manager to lead our dedicated team of IT professionals in Brno. You will be responsible for overseeing local IT operations, ensuring system reliability, and driving excellence in end-user support.

Key responsibilities:

• Lead and develop a team of site support technicians, providing guidance and coaching.
• Develop strategies to enhance the efficiency and effectiveness of the site support team.
• Ensure timely resolution of IT incidents, service requests, and problems reported by end-users.
• Collaborate with other IT teams and partners for seamless integration and support of IT systems.
• Support large enterprise projects and initiatives.
• Supervise support metrics KPIs/SLAs and identify areas for improvement.
• Develop a customer-centric culture within the team.
• Manage vendor relationships and contracts for site support services.
• Provide assistance with colleague onboarding and offboarding.
• Participate in audits and business continuity planning.
• Embody and promote the 4i values of integrity, intensity, involvement, and innovation, serving as a role model to the team.
• Continuously improve processes using PPI methodology to find opportunities for enhancements.
• Develop and maintain IT support documentation, including standard operating procedures (SOPs) and knowledge base articles.
• Encourage teamwork among Site Support, Group IT, and Service Desk.
• Working in compliance with legislation and IMS
• Participate in the Daily Tier structure.

Requirements:

• Excellent proficiency in Czech language and good English language skills.
• Bachelor's degree or higher in information technology or related field.
• Demonstrable experience in leading an IT site support team.
• Deep technical knowledge and solving skills.
• Excellent leadership and people management abilities.
• Understanding of IT service management processes.
• Good communication and social skills.
• Ability to prioritize tasks and meet deadlines.
• Understanding of Information Security principles

Benefits:

• A flexible working schedule, allowing you to achieve a healthy work-life balance.
• 5 weeks of vacation and 5 sick days per year.
• Top-notch working equipment, including a high-quality notebook, a company phone, and two monitors.
• Meal allowance and a company canteen offering free fruit and vegetables.
• Free Multisport card for access to various fitness facilities.
• An annual bonus to recognize your hard work and dedication.
• Pension insurance allowance and the possibility of life or health insurance at discounted prices.
• Personal mobile tariff at a friendly price.
• Opportunities for continuous growth, including free English lessons.
• A modern work environment with relax zones, a gym, an outside playground, and on-site massages.
• An open and friendly company spirit where collaboration and inclusivity are highly valued.