Lead Scientific Support Specialist

Job Opportunity At Thermo Fisher Scientific Inc.

What makes this opportunity outstanding?

At Thermo Fisher Scientific Inc., you will discover meaningful work that makes a positive impact on a global scale. Our Unity Lab Services division offers a single source for coordinated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customers' laboratory business needs. Be part of our ambitious journey to provide flawless support and make a real difference!

Job Responsibilities

• Support multiple customer labs and attend meetings to ensure smooth operations.
• Coordinate stock room, POU management, dispensing of products, and more.
• Order Management: Handle order entry, order expediting, and provide customer service support.
• Chemical Management: Receive, register, and track chemical containers.
• Incubator and lab wipe down to maintain a clean and safe environment.
• Media and Buffer Prep: Prepare inventory solutions and fulfill customer requests.
• Drive Process Improvement culture to improve efficiency and effectiveness.
• Perform other responsibilities as assigned by management.

Job Requirements

Education

• High school diploma or equivalent experience required.
• Bachelor's degree or equivalent experience in a related field preferred, or a combination of education and experience that demonstrates the required skills.
• Military Service/Training in lieu of a degree may also be considered.

Experience

• 4 years of related experience within a laboratory setting preferred.
• Experience working in customer service is a plus.
• Knowledge of GxP Experience and IATA/DOT certification, and OSHA General Industry requirements are advantageous.

Knowledge, Skills, Abilities

• Strong verbal and written communication skills, with a desire to deliver excellent customer service.
• Professional appearance and demeanor in all interactions, upholding Thermo Fisher Scientific's values.
• Proficiency in Microsoft Office suite of software.
• Organizational skills to multi-task and meet due dates as needed.
• Ability to understand the complexity of various work environments and work safely following all policies and procedures.

Physical Requirements / Work Environment

• Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.).
• Personal protective equipment must be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses.

- Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.

• Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc., to push/pull up to 100lbs.
• Regularly required to stand, walk, and conduct manual material handling for prolonged periods.
• Ability to work in environments with varied temperatures (cold rooms, outside, etc.).
• Ability to work overtime or independently as needed.

Join us at Thermo Fisher Scientific Inc. and be part of an exceptionally hard-working team that is dedicated to achieving world-class results. Your contribution will help us successfully implement innovative solutions and compete at the highest levels!

The hourly pay range estimated for this position based in California is $25.60–$38.39.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount