Laboratory Support Team Lead (m/f/d)

Laboratory Support Team Lead (M/F/D)

When you are part of Thermo Fisher Scientific, you'll do meaningful work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Managed Services is a business segment that supports the Customer Channels Group, which provides critical on-site services at customer locations focused on research operations efficiency and effectiveness.

The Laboratory Support Team Lead manages and coordinates a team of 10 Laboratory Support staff to ensure reliable, high-quality operational support for the pharmaceutical laboratory. This role combines leadership, planning, and compliance oversight with the ability to perform hands-on technical tasks when required.

Key Responsibilities:

• Lead day-to-day laboratory support activities including equipment maintenance, solution preparation, material management, waste handling, and logistics.
• Plan and prioritize workloads to meet laboratory timelines and operational requirements.
• Train, mentor, and develop team members to maintain high performance and compliance with GMP, GSP, and safety procedures.
• Perform laboratory support tasks as needed to ensure service continuity.
• Monitor compliance with SOPs, hazard registers, safety data sheets, and documentation standards.
• Coordinate external service schedules for calibration, maintenance, and inspection of laboratory equipment.
• Act as primary point of contact for management, quality teams, and auditors.
• Drive continuous improvement initiatives for efficiency, safety, and quality.
• KPI reporting and presentation to customers.

Qualifications:

• Technical degree or equivalent experience in laboratory support operations under GMP.
• Proven leadership or supervisory experience in a laboratory or technical environment.
• Strong knowledge of laboratory processes, safety, and quality standards.
• Experience in workload planning and personnel development.

Key Competencies:

• Leadership and team-management skills.
• Excellent communication and problem-solving abilities.
• Ability to balance operational priorities with hands-on technical work.
• High sense of responsibility, organization, and adaptability.

Knowledge, Skills, Abilities:

• Ability to work based on defined performance goals.
• Maintain Thermo Fisher Scientifics' Four-I Values.
• Strong communication skills and customer focus on delivering excellent customer service including always maintaining a professional appearance.
• Use a computer and possess intermediate skills in Microsoft Office.
• Flexibility beyond the normal business hours may be required.

Work Environment:

• Laboratory-based leadership role requiring both desk work (planning, documentation) and on-site technical presence.
• Requires PPE when entering laboratory zones.
• Some physical activity (transporting and organizing stock).

Benefits:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.