Laboratory Application Support Engineer T1 & T2

Application Support Engineer – Lab Applications

Join Thermo Fisher Scientific's Center of Excellence in Hyderabad and play a vital role in advancing digital laboratory operations. As part of a global IT team, this role supports critical lab systems that ensure data integrity, operational excellence, and compliance across our manufacturing network.

Key Responsibilities

• Deliver Tier 1 and Tier 2 support for lab applications, resolving incidents and ensuring system reliability.
• Manage configuration updates, minor enhancements, and system integrations in collaboration with global IT and vendor teams.
• Lead root cause analysis (RCA) and implement sustainable solutions that enhance performance.
• Support upgrades, patching, and validation activities in alignment with GxP requirements.
• Develop and maintain clear documentation, training guides, and best practice materials.
• Strengthen user adoption through training and consistent communication.
• Ensure all support processes uphold data integrity and regulatory compliance.

Qualifications

• Bachelor's degree in Information Technology, Life Sciences, or related discipline.
• 3+ years of experience supporting laboratory IT applications such as LIMS, ELN, or CDS.
• Strong knowledge of GxP and validation principles within pharma or biotech environments.
• Proven ability to troubleshoot, analyze issues, and collaborate across global teams.
• Excellent communication and documentation skills.

Why Join Us

At Thermo Fisher Scientific, your work helps enable discoveries that improve lives. You'll collaborate with global experts, work with leading-edge lab technologies, and grow within an inclusive culture driven by curiosity and purpose. Join us and be part of something extraordinary.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

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