Knowledge Support Specialist - Remote Eligible

Knowledge Support Specialist

Join Thermo Fisher Scientific's Knowledge Management team and transform how our global colleagues discover, share, and apply critical information. You'll explore emerging collaboration platforms, drive automation and AI initiatives, and support our ServiceNow and SharePoint environments—while collaborating with cross-functional teams to make knowledge more accessible, actionable, and secure. This is your chance to innovate, learn new technologies, and leave a lasting impact in a mission-driven organization.

What You'll Do

• Power Daily Operations: Keep our KM tools—ServiceNow, SharePoint, and beyond—running smoothly through hands on administration and proactive troubleshooting.

• Champion Best Practices: Research leading approaches for Slack, Confluence, Jira, Viva Engage (and more), then share your recommendations to boost collaboration and efficiency.

• Support Development of Automation & AI Solutions: Identify repetitive tasks ripe for automation and recommend AI driven workflows that accelerate knowledge capture and delivery.

• Collaborate Across Teams: Partner with IT, learning & development, and business stakeholders to gather needs, align on objectives, and deliver tailored knowledge solutions.

• Document with Clarity: Write clear, concise user guides and process documents that empower page owners and end users to self-serve and contribute effectively.

• Measure & Improve: Track usage metrics, solicit user feedback, and continuously refine our KM strategy for maximum impact.

What We're Looking For

• ITSM Expertise: Hands-on experience with ServiceNow and SharePoint administration.

• Platform Savvy: Familiarity with Slack, Confluence, Jira, Viva Engage, or similar knowledge tools.

• Automation & AI Enthusiasm: Keen interest in learning about workflow automation or AI enhancements.

• Analytical Mindset: Strong problem solving skills, comfortable interpreting data and translating insights into action.

• Collaborative Communicator: Exceptional verbal and written communication; you thrive in a team setting and build trust quickly.

Our 4i Values in Action

• Integrity: You speak up with honest recommendations and follow through on commitments.

• Intensity: You proactively research new technologies and drive continuous improvements.

• Innovation: You experiment with automation and AI to streamline knowledge processes.

• Involvement: You partner across functions to ensure our KM solutions deliver real value.

Your Impact & Benefits

• Make Knowledge Work: Deliver tools and processes that help scientists, engineers, and support teams solve problems faster.

• Grow Your Career: Gain exposure to cutting edge AI and automation platforms in a fast-evolving space.

• Inclusive Culture: Thrive in a diverse environment where all backgrounds are welcomed and all ideas are valued.

• Mission Driven Team: Contribute to Thermo Fisher's purpose of making the world healthier, cleaner, and safer.

If you're passionate about enabling knowledge, eager to pilot AI innovations, and ready to collaborate across a global organization, apply now to become our next Knowledge Support Specialist!