Italian - speaking Customer Service Representative – Installation Order Management

Back Office Representative

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Location: Budapest/Hungary

How will you make an impact? When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe.

As a Back Office Representative, you will be part of a diverse team that speaks over 12 languages and build a friendly and upbeat working environment. This position is an excellent fit for people who enjoy working in an international setting, where a wide range of administrative tasks are fulfilled. Based at our Shared Service Center in Budapest, your team provides internal support to Thermo Fisher partners and the field service engineer team, and delivers professional service and excellence in a diverse back-office environment.

What will you do?

• Take ownership of order management process activities
• Create tickets in ticketing tool and place the installation order in SAP
• Assign and schedule Engineers to the field if required
• Supervise status of installation orders
• Maintain and develop excellent relationship with different departments
• Document and track all required information and daily data

• Manage the process for advanced inquiries and complaints to resolution
• Provide expertise, guidance and support to colleagues as necessary
• Build and maintain relationship with field service technicians, sales department, dispatching team and additional accounts within the business unit.
• Help in evaluating processes and related optimizations to increase efficiency

How will you get there?

• 2+ years' customer service experience in a multicultural environment is preferred
• Requires a high school diploma or a Government Body award. A Bachelor's Degree is preferred
• Fluency of the English Language both written and verbal is essential
• Italian language knowledge is required
• Competent Microsoft Office user (Especially Excel and Outlook)

• Strong written and verbal communication skills
• Good problem-solving skills and result oriented approach
• Display attention to detail and accuracy in the workplace
• Process improvement demeanor
• Good organizational skills and the ability to prioritize effectively

• Must demonstrate judgment, tact, and diplomacy in dealing with internal and external customers
• Experience with SAP, C4S preferred but not essential

What We Offer:

• Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.
• Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.
• Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment.
• Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided.
• Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology.
• Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.

At Thermo Fisher Scientific, each one of our extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.