IT Support Engineer - End Users

IT Site Support Engineer

At Thermo Fisher Scientific Inc., we are offering a unique opportunity for an IT Site Support Engineer to join our exceptional team of IT professionals in Brno. As a Systems Administrator, you will play a vital role in maintaining the efficiency of our IT systems and providing excellent assistance to our local end-users. This is a world-class organization with a proven track record of success, and by joining us, you will be part of a team that is committed to delivering top-notch IT support and services.

Key Responsibilities:

• Working in compliance with legislation and IMS to ensure a secure and efficient IT environment.
• Providing support to local end-users and other locations within the region, both remotely and on-site.
• Installing, configuring, coordinating, and supporting local PC hardware and applications in a Windows and Mac OS environment.
• Maintaining end-user support at the 2nd and 3rd level, ensuring system availability within predefined timeframes.
• Ensuring timely resolution of IT incidents, service requests, and problems reported by end-users.
• Working together with other IT teams and individuals involved to ensure smooth integration and support of IT systems.
• Supporting enterprise projects and initiatives to drive innovation and efficiency.
• Installing software and providing standard desktop application support.
• Assisting centralized teams by providing hands-on support and conducting thorough investigations to resolve MIM issues.
• Supervising and tracking work requests to meet SLAs and customer needs.
• Providing assistance with colleague onboarding and offboarding processes.
• Participating in audits and business continuity planning activities.
• Maintaining IT inventory and validating hardware and software licenses.
• Keeping track of IT-related documentation to ensure accuracy and accessibility.
• Traveling up to 25% to support other sites when required.

Requirements:

• Excellent Czech/Slovak language skills and good English language skills (both speaking and writing).
• Good knowledge of Windows operating systems and PC/Server hardware.
• Skills and experience with the Microsoft Office 365 product family, with the ability to showcase Office 365 features and capabilities.
• The ability to support remote tools, antivirus and backup programs, hardware imaging, and other related tasks.
• Familiarity with Windows 11 and deployment technologies such as Intune and Autopilot.
• IT support experience, preferably in mid to large-sized companies.
• A valid driving license (class B).
• A constant learning attitude to stay updated with the latest IT knowledge.
• A customer-focused attitude, ensuring the highest level of satisfaction for end-users.
• Experience in system integration or a comparable field (MCSE, MCITP, etc.) as advantage.

Benefits:

• A flexible working schedule, allowing you to achieve a healthy work-life balance.
• 5 weeks of vacation and 5 sick days per year.
• Top-notch working equipment, including a high-quality notebook, a company phone, and two monitors.
• Meal allowance and a company canteen offering free fruit and vegetables.
• Free Multisport card for access to various fitness facilities.
• An annual bonus to recognize your hard work and dedication.
• Pension insurance allowance and the possibility of life or health insurance at discounted prices.
• Personal mobile tariff at a friendly price.
• Opportunities for continuous growth, including free English lessons.
• A modern work environment with relax zones, a gym, an outside playground, and on-site massages.
• An open and friendly company spirit where collaboration and inclusivity are highly valued.