Investigator Services Assistant (korean Speaking Representative) - Remote Eligible

Investigator Services Assistant

As an Investigator Services Assistant you will provide support to investigator sites, monitors, department, business unit or function through communication of information, training sites and documentation of services pertaining to clinical trials.

Summarized Purpose:

• Provides support to investigator sites, monitors, department, business unit or function through communication of information, training sites and documentation of services pertaining to clinical trials.
• Supports the overall performance, education and training of the sites on a study level to ensure the execution of protocols are completed accurately and on time.

Essential Functions:

• Acts as the point of contact for sites, ensuring that questions, material orders and request for information are responded and documented in an accurate and timely manner.
• Ensures that the sites are properly trained in aspects of the protocol (following the study flow sheet) relating to the department. Provides guidance on pre-analytical aspects of the study to ensure smooth flow of data to and from the site.
• Notifies the sites and all necessary contacts via telephone/fax of all relevant critical/voice alert values/ study specific requirements.
• Places all calls to the sites delivering sponsor alert, voice alert values (VAV) and any other critical values. Answers incoming phone calls, resolves different types of exceptions within assigned timelines.
• Monitors and escalates site issues through the appropriate departments/people e.g. project management to resolve and report as soon as possible.

Education and Experience:

High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification Technical positions may require a certificate Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years).

Knowledge, Skills and Abilities:

Accurate data entry skills with intermediate computer skills including Microsoft Office - Strong analytical, interpersonal and time management skills - Strong client and phone service skills - Basic knowledge of Good Clinical Practices and department principals such as pre-analytical technique - Excellent verbal communications and customer service skills in the English language - and mandate to be fluent either in Korean.