German/italian/french Speaker Customer Service Representative

Customer Service Representative

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and collaborative environment? If so, we have an exciting opportunity for you!

Thermo Fisher Scientific Inc. is excited to welcome a highly motivated Customer Service Representative to our world-class team in Budapest.

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Our commitment is to assist our customers in different aspects, such as life sciences research, solving analytical challenges, improving laboratory efficiency, enhancing diagnostics for patient health, and contributing to the development and manufacture of transformative therapies.

How will you make an impact?

Situated at the recently established Shared Service Center in Budapest, the Customer Service team holds the responsibility of aiding our clients throughout the lifecycle, which involves tasks like administration, order management, quotations, and master data. Ensuring exceptional customer assistance, in a timely and detailed manner, while addressing both internal and external customer inquiries.

What will you do?

• Be a role model and provide outstanding customer service experience to our external customers and internal partners in the field of administration, order management, quotations, master data.
• Deal with complex customer requirements, handle user problems, processing and follow up all relevant requests within the division's guidelines, liaising with partner functions (sales and commercial, distribution, finance) to fulfill customers' requests or resolve issues to ensure timely handling of enquiries.
• Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives.
• Consistently apply and meet the process expectations and demonstrate attention to operational details and leverage required computer systems to maintain high level of data accuracy and quality.
• Participate in cross training and cross support activities, which involve joining assignments to other customer service teams.

How will you get here?

• A minimum of 1 years' customer service experience is preferred, but not essential. Fresh graduates are also welcome. A bachelor's degree is preferred.
• Required language skills are Proficiency of the English both written and verbal. Plus German/Italian/French at intermediate level (written knowledge)
• Demonstrate high integrity and compliance.
• Display attention to detail and accuracy.
• Good problem-solving skills and ability to multitask under tight deadlines.
• Possess self-motivation, enthusiasm, a positive demeanour and perform as a teammate.
• Good organizational skills and the ability to prioritize workload effectively.
• Demonstrate judgment, diplomacy in dealing with internal and external customers.
• Work on own initiative on daily routine tasks as well as solving system issues.
• Competent Microsoft Office user.

What We Offer:

• Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.
• Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.
• Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment.
• Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided.
• Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology.
• Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.

At Thermo Fisher Scientific, each one of our extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Please also join to our Talent community and get more information about the great opportunities in the future.

For more information, please visit www.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.