German Speaking Senior Operations Support Specialist

Senior Operations Support Specialist

Job Description

At Thermo Fisher Scientific, our work has a purpose. It requires passion and creates meaningful outcomes. And most of all, our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe. Want to build a successful career and help make the world a better place? At Thermo Fisher Scientific, you can do both. We're looking for people who have strong communication and language skills, enjoy working in a global, diverse team, and are passionate about supporting projects that improve the lives of millions.

As a Senior Operations Support Specialist colleague in the Dispatch department, you will be a part of a diverse team that speaks over 6 languages and build a friendly and upbeat working environment. This position is a phenomenal fit for people who enjoy working in an international setting, communicating with B2B customers over the phone and via email whereby a wide range of administrative tasks are fulfilled.

Based at our Shared Service Center in Budapest, the Dispatch team provides the following support, in a nutshell:

• First Point of Contact Customer support to B2B clients
• Internal support to Thermo Fisher partners and the field engineering team
• Delivers professional service and excellence in a high-volume diverse work environment

What will you do?

• Acting as First Point of Contact for our customers and providing efficient solutions to their concerns, dealing with queries mainly via email (80%) and phone (20%) with Business-to-Business customers (B2B)
• Dispatching all incoming emails to the accurate internal department
• Create and assign tickets in the ticketing systems
• Create quotations in the ticketing system and/or in SAP
• Maintain customer databases
• Create and maintain equipment record
• Cross-support is essential within the teams

How will you get here?

• Minimum 1+ years of customer service experience is preferred
• Requires a high school graduate, a bachelor's degree is preferred
• German C1 level (written and spoken) and English C1 level (written and spoken)
• Proficient Microsoft Office user
• Strong written and verbal communication skills
• Good problem-solving skill and result oriented demeanor
• Display attention to detail and accuracy in the workplace
• Good organizational skills and the ability to prioritize effectively

What We Offer:

• Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.
• Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.
• Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment.
• Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided.
• Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology.
• Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.

At Thermo Fisher Scientific, each one of our extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.