Field Service Engineer (m/f/d) - TEM South - west (frankfurt - Karlsruhe) Germany

Field Service Engineer

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Our Materials and Structural Analysis business helps customers drive cutting-edge research and discoveries by delivering innovative microscopy, spectroscopy and microanalysis solutions, such as world-class scanning and transmission electron microscopes, DualBeam™ FIB-SEMs, and spectrometers, combined with advanced software suites. We span across the business areas of life sciences, material sciences, semiconductor, spectroscopy, and visualization software.

Discover Impactful Work:

As a Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific you will be responsible for performing the on-site installation, servicing and repair of complex equipment. You will investigate and approve quality of equipment, instruct customers in the operation and maintenance of the system. Furthermore, you will serve as company liaison with customer on administrative and technical matters for assigned projects and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.

A day in the Life:

• Perform remote and on-site troubleshooting, repair and installation of our sophisticated Electron Microscope and Surface Analysis (XPS) portfolio

• Provide on-site training relative to maintenance and basic operation

• Keep track and maintain local spare part's inventory

• Dispatch third-party service providers for on-site work and follow up to ensure problems were resolved to the customer's satisfaction

• Actively monitor the status of customer contracts. Track and schedule on-site PM visit(s).

• Ensure that all documentation related to service support activity is completed accurately and submitted on a timely basis. This includes Field Service Reports, Service Work Orders and Quotes.

Keys to Success:

• Bachelor's degree in a technical or scientific field (engineering or physics) is required.

• Graduates must have knowledge of Electron Microscope.

• A full education for transmission electron microscopes is equivalent to the BS degree.

• 5+ years of service experience in a related scientific, technical and / or customer-facing role desired.

• Excellent interpersonal skills for a positive and effective communication with customers, colleagues and superiors

• Strong proficiency in instrument systems technology to include electronical, (precise) mechanics, chemistry, and software technology

• Experience in troubleshooting and repairing of ultra-high vacuum and high voltage systems is an advantage

• Literate in Windows software environments

• Fluent in English and preferably German

• Ability and desired to travel, often on short notice, to customer sites to resolve problems or to support other field service personnel

• Ability to travel internationally up to 30% depending on place of residence

• Driving license B

What we offer:

• Employment with an innovative, future-oriented organisation

• Outstanding career and development prospects

• The opportunity for a job bike

• Company pension scheme and other fringe benefits

• Exciting company culture which stands for integrity, intensity, involvement and innovation

• We pay according to the Hessen-Metall collective agreement (35 hour workweek) with Christmas and holiday bonuses

If you are interested, please apply online with your CV and Motivation Letter including possible start date and salary expectations.