Field Service Engineer III – North Of England Region

Field Service Engineer III

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

The Specialty Diagnostics Group (SDG) focuses on in vitro diagnostics including test kits, reagents, culture media, instruments, and associated products to serve customers in health care, clinical, pharmaceutical, and industrial laboratories. We innovate with purpose, and we are focused on improving clinicians' abilities to diagnose disease and enabling labs to increase productivity with informed decision-making, better care, and faster answers at every point along the individual's health care journey.

Location: North of England

Discover impactful work join our team at Thermo Fisher Scientific and contribute to critical diagnostic innovation. As a Field Service Engineer III, you will provide expert installation, maintenance, and repair services for our Phadia ImmunoDiagnostics systems, supporting laboratories in delivering high-quality allergy and autoimmune testing.

Working with advanced diagnostic technology, you will deliver outstanding technical support while building strong relationships with customers across hospitals, clinical laboratories, and research facilities. You will troubleshoot complex system issues, perform preventive maintenance, and guide users to ensure optimal instrument performance and reliability in high-throughput environments.

This is a field-based role requiring daily travel across the North of England, with flexibility to support customers outside the region as business needs require. This role offers excellent opportunities for professional growth and development within an organization dedicated to enabling our customers to make the world healthier, cleaner, and safer.

A Day in the Life:

• Install, maintain, and repair Phadia ImmunoDiagnostics systems at customer sites
• Troubleshoot and resolve complex hardware and software issues
• Perform preventive maintenance to ensure optimal system performance
• Provide technical support and training to laboratory staff and end users
• Build and maintain strong customer relationships across hospitals and laboratories
• Document service activities and maintain accurate service records

What to expect:

• Daily travel across the North of England with occasional extended travel
• Hands-on work with advanced diagnostic instrumentation
• Interaction with diverse customer environments including labs and hospitals
• Independent fieldwork combined with collaborative team support
• Continuous learning and development in diagnostic technologies

Keys to Success:

Education

• Bachelor's degree in Electronics, Physics, Engineering, Computer Science, Chemistry, or a related technical discipline preferred

Experience

• Minimum of 2 years of relevant experience with a Bachelor's degree, or at least 5 years of experience as a Field Service Engineer in the medical device or diagnostics industry
• Experience installing, troubleshooting, repairing, and calibrating sophisticated analytical instruments
• Experience mentoring and training others preferred

Knowledge, Skills, Abilities

• Strong diagnostic and problem-solving skills across hardware and software systems
• Proficiency with Windows operating systems, networking, and standard business software
• Ability to read and interpret technical documentation, schematics, and engineering drawings
• Excellent interpersonal and communication skills with the ability to build strong customer relationships
• Professional working proficiency in English
• Ability to work independently while collaborating effectively within a team
• Valid driver's license and willingness to travel extensively, including overnight stays
• Physical ability to lift up to 50 lbs and work in laboratory environments
• Commitment to adhering to all safety protocols, including laboratory and cleanroom requirements

Competencies

• Customer focus and relationship building
• Technical expertise and problem-solving
• Accountability and reliability
• Team collaboration and communication
• Adaptability and continuous learning

Benefits: We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.