Field Service Engineer II
Thermo Fisher
Job Title
Job Description
Work Schedule: Other
Environmental Conditions: Able to lift 40 lbs. without assistance, Loud Noises, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Various outside weather conditions, Will work with hazardous/toxic materials, Working at heights
Job Description:
Must be client-focused, working in conjunction with other Service teams members and Sales
Must be capacitated with the use of customer management software to track service calls, manage parts inventories, and complete job tasks
Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem
Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
Analyzes Chemistry reports of technical problems to recommend modifications to eliminate future problems
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
Develops and conducts training on the safe operations of the equipment for customers
Perform preventive and corrective maintenance on analytical instrumentation equipment.
Carry out diagnostics and repairs in the field, ensuring the functionality of the equipment.
Provide technical support to customers, clarifying doubts and resolving operational problems.
Participate in training and technical updates to improve knowledge about the equipment.
Collaborate with the engineering team to improve maintenance processes and procedures.
Other duties may be assigned