View All Jobs 143351

Field Service Engineer, IC (신입가능)

Provide expert technical support for ion chromatography instruments across Seoul and Gyeonggi-do.
SeoulRemote
Entry Level
20 hours agoBe an early applicant
Thermo Fisher

Thermo Fisher

A global provider of scientific instruments, reagents, consumables, and software services for research, analysis, discovery, and diagnostics.

130 Similar Jobs at Thermo Fisher

Field Service Engineer, IC

Based in Seoul (Suseo) with over 80%+ field visits. Driving required.

Coverage includes Seoul, Gyeonggi-do, Gangwon-do.

Supporting diverse clients across pharma/biopharma, environmental, semiconductor/materials, academia, and government sectors.

Portfolio: Ion Chromatography (IC).

Provides timely on-site response or remote technical support to commercial and field service engineer team regarding application issues by identifying, analyzing, and solving complex hardware, applications and/or software failures.

Collaborates with application and commercial team to resolve customer issues and improve processes.

Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers, and competitors.

Develop materials and manuals related to service issue.

Receive customer service requests for installations, calibrations, preventive maintenance and basic repairs, and promptly contact the customer to schedule services.

Report daily activities in reporting tool for accurate record keeping, including closing service calls upon completion.

Maintain courteous and knowledgeable communication with customers to ensure alignment on all aspects of the service event (status, cost, scheduling, etc.).

Maintain inventory of replacement parts, return defective material in a timely manner.

Requires a bachelor's degree (preference : chemistry, physics, biochemistry or chemical engineering related fields).

Good communication skill with global service team in English.

Long-distance out-of-office work possible.

Work with customer support remotely from your office or home.

+ Show Original Job Post
























Field Service Engineer, IC (신입가능)
SeoulRemote
Support
About Thermo Fisher
A global provider of scientific instruments, reagents, consumables, and software services for research, analysis, discovery, and diagnostics.