Field Service Engineer (em)(pa Remote) - Remote Eligible

Field Service Engineer III

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD

Electron Microscopy (EM) business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

As a Field Service Engineer III, you'll provide expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment. Working with advanced technology, you'll deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities. You'll resolve complex issues, conduct preventive maintenance, and train users to ensure optimal system performance. This role offers excellent opportunities for professional growth and development within an organization dedicated to serving science.

Key Responsibilities:

• Ensure customer needs are met as the primary regional field service engineer.
• Conduct on-site installation, repair, testing, and maintenance of Electron Microscopes (Focused Ion Beam Electron Microscopes, Scanning Electron Microscopes, Transmission Electron Microscopes)
• Troubleshoot and repair equipment, providing support to customers and other field service personnel.
• Develop positive working relationships with customers and company personnel.
• Submit detailed field service reports.
• Provide training and mentorship to customers and new field service engineers.
• Offer feedback to product quality and sales teams and update system documentation.
• Act as a subject matter expert and resource for training.

Requirements:

• Advanced Degree plus 3 years of experience, or bachelor's degree plus 5 years of experience installing, troubleshooting, repairing and calibrating sophisticated analytical instruments

• Preferred Fields of Study: Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field

• Ongoing technical training and certifications required

• Demonstrated expertise with ultra-high vacuum systems, high voltage electronics, and complex electro-mechanical systems

• Strong diagnostic and problem-solving abilities for hardware and software issues

• Excellent interpersonal communication skills and proven ability to build positive customer relationships

• Professional working proficiency in English; additional languages beneficial

• Ability to read and interpret technical documentation, schematics, and engineering drawings

• Proficiency with Windows operating systems, networking, and standard business software

• Valid driver's license and ability to travel 25-50%

• Physical ability to lift up to 50 lbs and work in laboratory environments

• Experience mentoring and training others preferred

• Ability to work independently while maintaining strong team collaboration

• Availability to respond to urgent customer needs

• Must follow all safety protocols and be able to work in cleanroom environments when required