Field Service Engineer/servicetechniker (w/m/d) LC - MS - Remote Eligible

Field Service Engineer/Servicetechniker (W/M/D) Lc-Ms In Der Region Rhein-Main

Work Schedule: Standard (Mon-Fri)

Environmental Conditions: Laboratory Setting

Thermo Fisher Scientific Inc. is the world's leading company in the service of science with an annual revenue of around 42 billion US dollars. Our mission is to support our customers in making the world healthier, cleaner, and safer. We support our customers in advancing bioscientific research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics, or developing and manufacturing life-improving therapies. Our global team of more than 130,000 colleagues offers an unmatched combination of innovative technologies, convenient purchasing processes, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

Become part of our dynamic Analytical Instruments Team and be at the forefront of innovation in scientific research, quality control, and process analytics! We serve a wide range of industries – from biopharmaceutical and academic research to authorities and environmental analytics.

Our dedicated colleagues develop a diverse portfolio of state-of-the-art instruments, including chromatography systems, mass spectrometers, and electron microscopes. These technologies are crucial for ensuring product quality, enabling groundbreaking research, and accelerating the development of new therapies. Shape the future of science with us and make a real contribution!

Our products play a central role in scientific research – from multiomics to drug research and clinical research – and drive progress in these important areas in a significant way.

We are looking for a Field Service Engineer/Servicetechniker (W/M/D) LC-MS in the Rhein-Main region to support our team. As a service technician at Thermo Fisher Scientific, you will make a decisive contribution to providing excellent services for sophisticated analytical and scientific instruments. You will work closely with customers from research, industry, and the healthcare sector and be responsible for installation, maintenance, fault analysis, qualification, and repair of complex systems. In this role, you will work with the latest technology and actively contribute to scientific development and innovation.

A Day In The Life:

In this position, you will take care of the product lines HPLC, ion chromatography, and – depending on your qualifications – mass spectrometry and mol/DIA products in your region. You will install and commission devices, carry out maintenance and repairs, and ensure the optimal functioning of the systems. You will prepare service missions technically and organizationally and carry them out economically. You will also document your service missions, take over escalation management according to Thermo Fisher guidelines, and provide technical and application-technical support to customers.

What You Can Expect:

• Installation, commissioning, maintenance, qualification, fault diagnosis, and repair of assigned products
• Technical and application-technical customer support
• Careful documentation of service missions and escalation management
• Support in the sale of service products such as service contracts, qualifications, and upgrades
• Close cooperation with support teams and manufacturers
• Maintenance of material inventory as well as measuring and testing equipment
• Support at trade fairs and exhibitions
• Operational cooperation with technical team leaders
• High travel activity within Germany and, if necessary, within the EMEA region and worldwide for training purposes

Key To Success:

Education: Completed technical training or professional experience in the fields of electronics, natural sciences, medical technology, or a comparable technical degree.

• Experience in servicing analytical or scientific instruments is an advantage.
• Strong interest in analytical systems as well as in the continuous work with new products and technologies.

Knowledge, Skills, Abilities:

• Profound analytical thinking, very good organizational skills, and the ability to manage several tasks with different priorities.
• Good knowledge of the applicable computer hardware and software.

Competencies:

• High team capability
• Positive and professional appearance towards customers
• Excellent verbal and written communication skills in customer contact as well as within a matrix organization
• Very good German skills (at least B2) and good English skills (at least B1) in speech and writing
• Valid driver's license to drive a passenger car.

What We Offer:

• We offer you an exciting job in a dynamic work environment that offers many opportunities for personal and professional development.
• An attractive salary with a modern pension scheme.
• A workplace at an innovative, forward-looking employer.
• Excellent development and career prospects in a globally growing company.
• A neutral company car, also for private use.
• A company culture in which integrity, involvement, intensity, and innovation are lived.