Field Service

Field Service Engineer For Ion Chromatography (Ic)

The responsibilities of a Field Service Engineer for Ion Chromatography (IC) are diverse, but mainly involve visiting customer sites to handle installation, maintenance, repair, troubleshooting, and technical training. Below are the specific tasks:

Installation & Setup

• Delivery & Installation: Transport IC instruments to customer laboratories, confirm installation sites, and perform piping and wiring.

• Initial Setup & Operation Check: Power up the instrument, install software, configure initial parameters, and verify basic operation.

• Customer Training: Explain and train customers on basic operation, software use, and routine maintenance methods.

Maintenance & Inspection

• Regular Maintenance: Visit customer sites periodically under contract to clean the instrument, replace consumables, verify operation, and perform calibration.

• Preventive Maintenance: Identify potential issues early and perform inspections or part replacements to prevent failures.

• Report Preparation: Record maintenance/inspection results and submit reports to customers.

Repair & Troubleshooting

• Failure Diagnosis: Respond to customer calls, check the situation via phone or remote access, and visit as needed to identify the cause of the failure.

• Repair Work: Replace defective parts, make adjustments, or correct software issues to restore normal operation.

• Emergency Support: Provide rapid response when customer experiments are impacted.

Technical Support & Training

• Technical Inquiries: Answer customer questions regarding operation, analysis methods, or troubleshooting via phone, email, or site visits.

• Advanced Training: Provide specialized training tailored to customer needs on advanced operations and applications.

• Information Sharing: Provide customers with updates on new applications and technical information.

Note: Overseas business trips may be required.

Preferred Experience

• Practical experience as a service engineer (any product welcome)

• Experience using scientific/analytical instruments

• Ability to connect instruments to networks and operate PCs

• Comfortable with English and willing to learn

• Valid driver's license

Position Highlights

• High Expertise & Market Value: Gain expertise in the highly specialized analytical technique of ion chromatography, enhancing professional skills and market value.

• Contribution to Analytical Chemistry: Support IC instruments used in environmental, food, and pharmaceutical analysis, gaining a sense of contributing to society.

• Problem-Solving & Achievement: Diagnose issues and identify solutions using your knowledge and experience, offering intellectual satisfaction and a strong sense of achievement.

• Customer Appreciation: Experience direct gratitude when instruments function properly and customer workflows run smoothly.

• Diverse Experience & Growth Opportunities: Work with a wide range of clients, broadening perspectives and understanding of diverse needs.

• Access to Latest Technology: Stay up to date with the newest IC instruments and related technologies, enabling continuous learning and growth.

• Career Paths: Experience as a Field Service Engineer can lead to roles such as Team Leader, Application Specialist, Service Sales, or Technical Support.

• Work-Life Balance & Fulfillment: Manage customer visit schedules with a degree of autonomy. Once customer site work is complete, enjoy relatively flexible personal time, maintaining a healthy work-life balance.