English Speaking Senior Customer Service Representative, Dispatch

English Speaking Senior Customer Service Representative, Dispatch

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies or growing efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Location: Budapest/Hungary

How will you make an impact? When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

As a Front Office Representative B2B, you will be a part of a diverse team that speaks over 12 languages and build a friendly and upbeat working environment. This position is a phenomenal fit for people who enjoy working in an international setting, whereby a wide range of administrative tasks are fulfilled. Based at our brand-new Shared Service Center in Budapest, your team provides internal support to Thermo Fisher partners and the field engineering team and delivers professional service and excellence in a high-volume diverse back-office environment.

What will you do?

• Acting as First Point of Contact for our customers and providing efficient solutions to their issues, dealing with queries mainly via email (80%) and phone (20%) regarding Business to Business (B2B)
• Create and assign tickets in the ticketing systems
• Maintain customer databases
• Create and maintain equipment record

How will you get here?

• 1+ years' customer service experience is preferred
• Requires a high school graduate, a bachelor's degree is preferred
• English C1 level (written and spoken)
• Competent Microsoft Office user
• Strong written and verbal communication skills
• Good problem-solving skill and result oriented demeanor
• Display attention to detail and accuracy in the workplace
• Good organizational skills and the ability to prioritize effectively

What We Offer:

• Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.
• Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.
• Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment.
• Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided.
• Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology.
• Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.

At Thermo Fisher Scientific, each one of our extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Please also join to our Talent community and get more information about the great opportunities in the future.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.