Engineer III, Field Service - Remote Eligible

Job Title

Join Thermo Fisher Scientific, a global leader valuing performance, quality, and innovation.

Location: Field Nordic, Remote / Field Germany, France, UK and Benelux Remote

Division: Laboratory Automation

Discover Impactful Work

Repair, maintain, and install Cytomat Products, Digital Science and Automation Solutions (DSAS) products, and 3rd party equipment in Europe.

A Day in the Life:

• Schedule and perform on-site maintenance, repair and installation on all Cytomat Products and other LAI system components and instrumentation.
• Perform on-site training relative to system service, maintenance, and basic operation.
• Keep track and maintain your local spare part's inventory.
• Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis. This includes maintenance of electronic files, Field Service Reports, Service Work Orders and Quotes.
• Diagnose problems over the phone and/or using remote software. Where necessary, follow up with on-site work or dispatch third-party service providers for on-site work. Follow up to ensure problems were resolved to the customer's happiness.
• Actively monitor the status of contract, warranty and time and material installed customers.

Keys to Success

• Technology diploma in Mechatronics, Electro-mechanical engineering, Electrical or Mechanical engineering, or equivalent.

Experience

• Minimum 5 years practical experience in field service or solving software and lab equipment.
• Validated experience with automation, robots, and/or device instrumentation.

Knowledge, Skills, Abilities

• System-level diagnostic skills using inquiries, observations, system schematics & documentation, software tools, and communications / electrical diagnostic aids.
• Multi-disciplinary technical skills / excellent with software, electrical, and mechanical systems.
• Proficient in computer use, skilled in serial communications cabling, and familiar with basic programming concepts.
• Wiring and pneumatics (schematics, PLCs, power panels).
• Mechanical systems (CAD drawings, fasteners).
• Working proficiency of Momentum software features and operations is a plus.
• Excellent interpersonal communication skills, must have a professional working proficiency in English, additional languages advantageous.
• Strong written and verbal communications skills and shown ability to meet targets and work independently in a quick-paced environment.

You will receive a competitive salary, company car, company pension scheme and will have outstanding development and career prospects in a globally growing company.

Discover 5 reasons to join our team of 100,000+ colleagues worldwide.