Engineer, Field Service

Job Title: Engineer, Field Service

The Field Service Engineer is responsible for the installation, servicing, and repair of complex equipment and systems at customer sites. They ensure operational quality, instruct customers on system use and maintenance, and serve as the liaison between the company and customers for both technical and administrative matters. The role involves on-site installations of Thermo Fisher systems and related options.

Key responsibilities include:

• Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order.
• Conduct on-site scheduled planned maintenance visits.
• Provide solving and repair support for customers and other field service personnel.
• Cultivate and develop positive working relationships with customers, system users, and company personnel.
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel.
• Complete and submit field service reports.
• Provide training for customers and users on system maintenance.
• Provide feedback to product quality teams.
• Provide appropriate input in writing updating and correcting various Thermo Fisher Scientific system documentation.
• Provide feedback for various reports including identifying and isolating unique problems with system.
• Act as a subject guide and resource for training.

This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.

Typically required qualifications include:

• Education: Typically requires a university degree in engineering or equivalent combination of education and experience in electronic system problem solving.
• Experience: Typically requires approximately 3 - 5 years of hands-on technical experience installing, solving problems, repairing, and calibrating complex analysis tools such as Scanning Electron Microscope (SEM), Focused Ion Beam (FIB) or similar systems.
• Experience in solving and repairing ultra-high vacuum and high voltage systems is highly desired.

Knowledge, skills, and abilities:

• Ability to deal effectively with customers
• Fluent in both Korean and English
• Excellent interpersonal communication skills
• Proven ability to solving complex systems and subsystems down to component level
• Literate in MS DOS and Windows software environments
• Able to read and interpret schematics