Customer Service Representative II

Customer Service Representative II

Join our team at Thermo Fisher Scientific as a Customer Service Representative II, where you'll contribute to our mission to make the world healthier, cleaner, and safer. In this position, you'll provide excellent customer support throughout the service lifecycle, from initial contact through order fulfillment. Working in our collaborative environment, you'll handle customer inquiries, process orders, manage quotations, and maintain customer data while working with cross-functional teams to deliver outstanding results. This role offers opportunities for professional growth and development in a global organization committed to scientific innovation and customer success. You'll serve as a key point of contact for both internal and external customers, demonstrating strong problem-solving abilities while maintaining high standards of accuracy and efficiency. Using various ERP and CRM systems, you'll process orders, track shipments, resolve issues, and ensure customer satisfaction through proactive communication and follow-up. As part of our customer-focused team, you'll contribute to continuous process improvement initiatives while upholding our core values of Integrity, Intensity, Innovation, and Involvement.

Key Responsibilities:

• Create and follow up quotations and modify quotes as necessary
• Demonstrate attention to detail with accurate data entry; understand that values entered have a direct impact on delivery and invoicing
• Leverage required computer systems to maintain quality customer data
• Maintain daily customer service reports
• Assess individual customer requirements and direct activities to appropriate departments as needed to ensure accurate quotes and lead times
• Adhere to SOP's, SLA's and departmental training guidelines
• Work on assignments/projects as part of a team
• May be required to perform other related duties as required and/or assigned

Skills:

• Display attention to detail and accuracy in the workplace
• Must have the ability to identify and solve problems and to multitask under deadlines
• Strong written and verbal communication skills
• Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player
• Good organizational skills and the ability to prioritize effectively
• Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers
• Work on own initiative on daily routine tasks as well as solving system issues
• Competent Microsoft Office user

Experience:

• Relevant customer service experience is preferred in an SSC/multinational/office environment, but fresh grads are also welcome
• Experience with Oracle or SAP preferred but not essential

Education:

• Requires a high school diploma or a Government Body award. A Bachelor's Degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.

Working Conditions:

• This position requires repetitive typing and regular use of a computer plus multiple displays
• Most of the other physical demands are typical with those associated with an office environment.
• We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.