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Customer Service Representative I (temporary)
Coordinate customer orders and logistics to ensure timely deliveries
Mexico City
Junior
yesterday
Thermo Fisher
A global provider of scientific instruments, reagents, consumables, and software services for research, analysis, discovery, and diagnostics.
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Job Title
Job Objective
Ensure customer attention and satisfaction through timely, accurate, and efficient management of orders, deliveries, and commercial requirements, ensuring compliance with service standards, internal policies, and organizational objectives.
Main Responsibilities
- Manage the complete customer order cycle (reception, validation, entry, follow-up, and incident management), ensuring compliance with delivery dates and commercial conditions.
- Serve as the main point of contact between the customer and internal areas (Sales, Logistics, Production, Finance, and Quality), facilitating communication and incident resolution.
- Monitor inventory levels and coordinate with the planning area to ensure product availability.
- Follow up on deliveries with carriers and logistics operators, ensuring punctuality and delivery conditions.
- Generate service indicator reports (OTIF, response times, claims) and propose continuous improvement actions.
- Manage returns, claims, and credit notes in accordance with corporate policies.
- Ensure compliance with applicable quality, safety, and security guidelines for the product and process.
- Participate in improvement projects aimed at customer experience and operational efficiency.
Experience
- Minimum of 2 to 4 years of experience in similar positions
- Experience in handling sales orders, logistics coordination, and key customer accounts.
Technical Knowledge
- Management of ERP systems.
- CRM
- Excel
About Thermo Fisher
A global provider of scientific instruments, reagents, consumables, and software services for research, analysis, discovery, and diagnostics.