Authorized Service Partner (ASP) Specialist - Remote Eligible

ASP Specialist

The ASP Specialist is a key member of our Field Service team, responsible for supporting and managing the Authorized Service Partner (ASP) program across the US. This role ensures that third-party service providers meet Thermo Fisher's high standards of quality, compliance, and customer satisfaction.

You will coordinate onboarding, monitor performance metrics, maintain compliance documentation, and act as a primary liaison between Thermo Fisher and our ASP network. This is a dynamic role suited for someone who is process-driven, collaborative, and passionate about delivering exceptional service.

Key Responsibilities

• Serve as the primary point of contact for all ASP-related activities within the region/division.
• Support onboarding and training for new partners, ensuring alignment with Thermo Fisher service standards.
• Monitor and evaluate ASP performance using service metrics, customer feedback, and audit results.
• Maintain accurate partner documentation, including contracts, certifications, and compliance records.
• Collaborate cross-functionally with Field Service, Technical Support, Quality, and Commercial teams.
• Drive continuous improvement initiatives within the ASP program to optimize service delivery.
• Assist in managing the ASP portal, tools, and training resources.
• Provide regular reporting and insights to leadership on ASP network performance and trends.

Minimum Qualifications

• Bachelor degree preferred, or Associate degree with below experience
• 3+ years of experience in service operations, vendor/partner management, or technical support.
• Strong organizational and project management skills.
• Excellent interpersonal and written communication skills.
• Proficiency with Microsoft Office and experience with service platforms (e.g., Salesforce, or equivalent).
• Ability to manage multiple priorities in a fast-paced, matrixed environment.
• Strong analytical and problem-solving skills.

Preferred Qualifications

• Experience working in life sciences, diagnostics, or industrial service environments.
• Familiarity with compliance standards and third-party service governance.
• Background in supporting field service or customer-facing technical teams.

What Thermo Fisher Offers

• Competitive salary and comprehensive benefits package
• Annual incentive bonus plan
• Career development resources and advancement opportunities
• A culture of innovation, inclusion, and purpose

Thermo Fisher Scientific is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.