Associate Director, Account Management - Language Services

Associate Director Language Services

Join us as an Associate Director Language Services – make an impact at the forefront of innovation. We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years. As part of our global team, you'll have the opportunity to direct the operations and resources of a large, global team by leading and managing part of language services. As an Associate Director Language Services, you'll focus on optimizing performance, processes, behaviors, and decision-making to achieve departmental business goals and objectives.

What you'll do:

• Provides direction and leadership with subject matter expertise, and manages the development and deployment of solutions that achieve business needs and objectives.
• Directs and manages team by overseeing work assignments, staff development, resource planning and accountability, and performance management.
• Executes leadership, management, empowerment, and delegates techniques that attain high performance and delivery for managers, team(s) and all participants.
• Directs the delivery of solutions in a collaborative cross functional global environment.
• Acts as a liaison between the team and business leadership. Provides progressive updates and aligns the team with the overall business objectives of the department and company.
• Assists in the annual budgeting process.
• Interprets, administers, trains and coaches compliance with policies, processes, and procedures for the team.
• Contributes to the development of department strategy, implementation and operations.
• Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime.

Education and experience requirements:

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification.
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 10+ years).
• 5+ years of management responsibility.
• Proven leadership skills.

Knowledge, skills and abilities:

• 8+ years of localization management experience, preferably in life sciences.
• Excellent leadership ability and skills to include leading organizational change.
• Effective organizational and analytical skills to routinely achieve effective resolution of complex issues.
• Advanced ability to understand individual staff and manager capabilities and to assign work appropriately.
• Demonstrated executive presence and ability to interact effectively with internal and external stakeholders.
• Client-focused, solutions-oriented approach to achieve mutually beneficial business results.
• Advanced judgment and decision making skills.
• Comprehensive financial acumen including budgeting, forecasting and resource management.
• Excellent oral presentation and written communication skills.

Working conditions and environment:

• Work is performed in an office environment with exposure to electrical office equipment.
• Occasional drives to site locations, frequent travels both domestic and international.