Associate Clinical Systems Support Specialist

Associate Clinical Systems Support Specialist

We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients.

We are currently looking for professionals to join our IT support team in Sofia, whose primary responsibility is to provide support for different clinical systems to end users on the position of (Associate) Clinical Systems Support Specialist. To be successful you will have experience in an IT support center environment and you would be able to demonstrate strong verbal and written communication skills in English.

You should have a customer oriented approach and possess excellent organizational skills and multitasking abilities. Having worked in an IT environment you will have a good knowledge of Microsoft Office suite applications and ability to support and troubleshoot web-based applications and software related issues.

Responsibilities

• Working in a global team environment to troubleshoot and resolve clinical application and clinical system issues.
• Providing technical support to Investigator Site staff, Sponsor users and PPD's Clinical Development teams;
• Performing administrative tasks such providing system accesses and granting corresponding privileges
• Working closely with life-science organizations personnel (doctors, nurses, clinical trial associates and etc.)
• Partnering with other departments within PPD's IT division and operational departments to provide system resolutions.
• Ensuring consistency, accuracy and high quality of data input by adhering the relevant Service Level Agreements and Key Performance Indicators
• Participating in the development and regular maintenance of the internal work instructions and knowledge base articles
• Interest and motivation to develop in the field of healthcare information technology and system support

Qualifications - External

Job Qualification: Basic knowledge of Oracle based Remote Data Capture systems and/or Medidata Rave software will be considered as an advantage but not mandatory Experience with Microsoft Office suite including MS Outlook, Word, Excel, and Power Point. Ability investigate and resolve problems with software applications Excellent verbal and written communication skills in English Outstanding customer service skills are required Excellent organizational skills and multitasking abilities Flexibility to work on shifts