Guest Service Agent

Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Immediately greet guests and offer to assist with their needs.

Register and assign guests to hotel rooms.

Establish methods of payment and verify credit.

Make and confirm reservations.

Compute bills, collect payments, and make change for guests.

Transmit and receive messages, using telephones or the PMS system.

Respond to guest requests in a timely manner.

Receive and resolve guest complaints, elevating to supervisor if necessary.

Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

Perform bookkeeping activities, such as balancing accounts and conducting audits.

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

Ensure overall guest satisfaction.

Perform other duties as requested by management.

High School diploma or equivalent preferred.

Previous customer service experience or equivalent training required.

Knowledge of PMS systems preferred.

Competitive wages for full time and part time opportunities

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

24/7 access to TELUS Health, a confidential work-life resource.

Travel Discounts

Commuter Transit and Commuter Parking Benefits

Employee Assistance and Wellness Program

Educational/Professional Development

Referral Bonus Program

Work schedule varies and may include working on holidays, weekends and alternate shifts.

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

The Holiday Inn Denver East offers some of the best accommodations in the Central Park area including a heated indoor/outdoor pool (open year round). Guests also love our free high-speed internet access, Keurig coffee makers, and a location that places you 6 miles from Downtown Denver. Take a ride in our complimentary shuttle to the Northfield Shopping Center. With arcade games, bowling, drinks, and food; this is a place even your kids will enjoy. Enjoy a stroll around the Stanley Marketplace where you can visit over 50+ independently owned Colorado businesses that offer a place for you to eat, drink, shop, exercise, play, work, and more.

Whether traveling for business or pleasure, you can host any type of meeting or event in one of our twelve function rooms. Our newly renovated and modern facility includes a 24-hour business center with free copy and print services.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.