Client Services Coordinator - Remote Eligible

Client Services Coordinator

Pivot seeks a Client Services Coordinator to join our team ahead of the 2026 election cycle. This is a fully remote position in our Client Services Department.

The Client Services Coordinator oversees the lifecycle of an advertising campaign and ensures the team is on track to meet all deadlines. Key responsibilities include managing team workflow, providing scheduling for senior staff, monitoring mail delivery, and keeping projects moving in a timely manner.

The Client Services staff work closely with Pivot's Creative, Production and Targeting teams to develop unique direct mail strategies for our clients. Each member of our team brings diverse perspectives and unique expertise to make an impact in democratic campaigns and organizations across the country.

This is a full-time, temporary position through Election Day 2026 with competitive salary and excellent benefits. The nature of our business requires long hours during the election cycle, and we expect all staff to be flexible in this area. Weekend and evening work will be required. However, Pivot works to ensure all staff maintain a healthy work/life balance.

We are reviewing applications on a rolling basis.

Qualifications

What you bring to the team:

• 4+ years of administrative experience; 2+ years supporting staff at the director-level or higher is preferred.
• Proven track record of managing complex projects in a fast-paced, collaborative environment.
• Ability to "manage up" and communicate expectations to senior staff.
• Excellent written and verbal communication skills.
• Experience managing calendars for senior staff while prioritizing competing requests with minimal guidance.
• Strong critical-thinking, decision-making, and time-management skills.
• Self-motivated, highly organized, and detail oriented.
• Proactively look for ways to help the team function more smoothly and efficiently.
• A "can do" attitude; comfortable bringing stakeholders together and offer solutions to problems with a high level of integrity and professionalism.
• Ability to use tact, diplomacy, and discretion at all times.
• Commitment to racial equity, social justice, and democratic causes.
• Proficiency in Excel with a working knowledge of Microsoft Office Suite.

Special consideration will be given to candidates who also demonstrate:

• 1+ cycles of campaign experience preferred.
• Prior scheduling or executive assistant experience.

Applicants located in or able to work from a state where Pivot is registered as an employer are preferred. Eligible states include AL, AZ, CA, CO, DC, FL, GA, IL, MA, MD, MT, NJ, NY, OH, OR, TX, VA, WA, and WI.

Responsibilities

Project Management

• Track team projects, deadlines, and progress on all assignments from start to finish.
• Hold team accountable to all deadlines.
• Lead daily meetings and set team priorities for each day.
• Maintain organizational assets including internal databases and documents.
• Monitor and track the creative and production process for multiple projects.

Executive Office Management

• Serve as the administrative assistant to senior staff.
• Manage daily schedule including meetings, calls, correspondence, and to-do lists.

Program and Workflow Management

• Coordinate across internal departments to ensure processes and understandable for all and running smoothly.
• Monitor projects and anticipate next steps in workflow.
• Communicate regularly with other teams and stakeholders to support an ever-changing workload.

Approaches

• Initiative and Ingenuity: Consults with others as needed and proposes solutions in the best interest of the client, keeps processes moving.
• Attention to Detail: Ability to catch and fix errors. Quickly grasps the subtleties of complex patterns and notices errors that others might overlook. Calls attention to issues when in doubt and has a track record of leaving things better than they found them.
• Flexibility and Resilience: Seeks solutions to challenges, adapts to change and maintains a positive, collaborative demeanor in fast-paced environment.
• Manages a High Volume of Work with Efficiency: Ability to juggle competing demands and prioritize without sacrificing quality.
• Strong Communication Skills: Always communicates effectively and professionally. This includes exceptional verbal and written communication skills, as well as active listening abilities.

Compensation & Benefits

The salary for this position is set at $76,500 per year. There is also the opportunity for end of election bonuses, based off individual and firm performance. To ensure pay equity across our team, starting salaries are non-negotiable.

In keeping with our commitment to a healthy workplace, all staff receive the following benefits:

• 100% employer-paid premiums for health, dental, and vision insurance
• Retirement options with 5% employer match
• Flexible Spending Accounts
• Health Reimbursement Arrangement
• Employee Assistance Program
• Life Insurance
• Short-term and Long-term Disability Insurance
• Equipment and other supplies to furnish your home office
• Annual employer-paid membership to One Medical
• Deskpass membership and $200 in monthly credits

Our Hiring Process

Pivot proudly signed the Progressive Hiring Pledge created by Progressive Pipeline + Arena and we are committed to running a hiring process aligned with our values.

If we think you'd be a good fit, here's what you can expect from our hiring process:

1. Your Application

Our hiring team personally reviews every application, meaning a real human reads your resume. We look for applications that are personalized to the role so tell us why you're a great fit for Pivot. (And yes, we can usually spot a ChatGPT cover letter.)

2. Phone Screen (15-20 min)

This introductory phone call will be between you and a member of our Operations Team. We use this call to learn more about you, what you bring to the team, and answer your questions about life at Pivot.

3. Paid Hiring Exercise

You will be asked to complete a brief exercise. The goal is to give you an idea of the type of work you'll do as a Client Services Coordinator. You are compensated upon completion of the exercise.

4. Zoom Interview (45-60 min)

You will meet with 3-4 members of our team in a panel-style interview to discuss the position more in depth.

5. Reference Checks

For our final stage, we will ask you to provide contact info for 2-3 professional references.

Who We Are

A woman-majority owned firm, Pivot is committed to electing Democrats up and down the ballot. We are an energetic team of experts specializing in voter communications through direct mail, advanced targeting, and provide strategic guidance to Democratic causes, organizations, and campaigns across the country. And we've created a workplace that lets us live out our deepest values. Thank you for wanting to join us.

We are proud to work with organizations, including Planned Parenthood, ACLU, Democratic Governors Association, Democratic Congressional Campaign Committee, Emily's List, AFL-CIO, as well as Democratic candidates throughout the US.

Want to learn more? Find us on social media @the_pivot_group or visit our website www.thepivot.com

Diversity & EEO Statement

Pivot is committed to building a team of people with diverse backgrounds, experiences, and identities. Women, people of color, immigrants, people with disabilities, LGBTQIA+ people, gender non-conforming people, and people from low-income backgrounds are strongly encouraged to apply.

Pivot follows all Equal Employment Opportunity Policies and employs personnel without regard to: race, ethnic or religious background, descent or nationality, sexual orientation, gender, gender identification, physical or mental disability, marital status, age, height, weight, or military service. This policy applies to employment, internships, internal promotions, training, opportunities for advancement, terminations, relationships with vendors, use of contractors and consultants and in dealing with