HEAP Support Specialist

Heap Support Specialist

To help Mainers stay safe and warm, the Home Energy Assistance Program (HEAP), provides money to help eligible homeowners and renters in Cumberland County pay for a portion of their annual heating expenses.

The HEAP Support Specialist is an administrative position for the HEAP program. This position contributes to the accomplishment of The Opportunity Alliance mission through provision of administrative and technical functions of program process and project workflow from client intake through delivery of program services.

Schedule: Full-time, 40 hour/week, hourly position. M-F, regular business hours.

Location: Portland, ME. This position will be fully onsite.

Qualifications:

• High school diploma or equivalent required.
• 1+ year of experience in an office setting where client contact was a responsibility preferred.
• Demonstrated excellent written and oral communication skills.
• Demonstrated knowledge of community resources.
• Demonstrated computer proficiency and experience with Microsoft Office, Outlook, Word and Excel. Ability to operate photocopier, fax and multi-line phone.
• Confidentiality of client information.
• Must be able to successfully pass a criminal background, child protective service check & sex offender check.
• Must not be on the state or federal suspension and disbarment list.
• Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting up to 10 pounds.
• Driving may be necessary to attend meetings and trainings but is not a primary and essential job responsibility.

Benefits: Our benefits include but are not limited to:

• Generous paid time off accrual
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
• Excellent medical benefits at very reasonable cost
• Dental and Vision insurance options
• Agency paid basic life insurance and STD & LTD disability insurances
• 403(b) retirement with a generous agency match (all employees are eligible)
• Tuition Reimbursement – offered once per year through an application process
• The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.

The Opportunity Alliance is "Helping People Reach for a Brighter Future".

Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.

The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service: Mental Health & Wellness, Community Building, Family & Early Childhood Education, Economic Resources.