Customer Service Representative

Customer Service Representative

One of our growing manufacturing clients in Addison IL, is seeking a Customer Service Representative to join their team. This is an excellent opportunity for a detail-oriented and customer-focused individual looking to gain experience in a professional setting.

Customer Service Representative Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Process orders, returns, and exchanges accurately using Salesforce and SAP
• Maintain and update customer records with attention to detail
• Troubleshoot customer concerns and collaborate with internal teams to resolve issues
• Ensure customer satisfaction by providing clear and effective communication
• Support additional administrative and customer service-related tasks as needed

Customer Service Representative Requirements:

• 1-2 years of customer service experience
• Familiarity with Salesforce and SAP (preferred, but training can be provided)
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills

Pay + Benefits:

• Compensation: $18-22/hr
• Benefits Available include:
• Paid Vacation, Sick and Holidays
• 401k plan – w/ matching
• 100% Health, Vision, and Dental coverage
• 50% of Health, Vision and Dental coverage for any dependent

If you are looking to start your career in customer service with a stable and growing company, we encourage you to apply today!