Customer Service Representative

Customer Service Representative

Are you a detail-oriented, proactive individual with a passion for organization and customer satisfaction? LaSalle Network is currently working with one of the leading benefits enrollment companies in the United States that is seeking a Customer Service Representative to join their growing team. This role is onsite, based out of their High Point, NC office. The Customer Service Representative will serve as a point of contact by answering incoming calls from various clients related to healthcare benefits, life insurance benefits, disability plans and other human resource related services. Customer Service Representative Responsibilities:

• Educate and advise callers on their benefits, the system and all related processes
• Process enrollment related transactions and take ownership of issues through resolution
• Research customer requests and follow up with customers as needed
• Assist with company projects and administrative tasks
• Other projects assigned as needed

Customer Service Representative Requirements:

• 2+ years of Call Center/Customer Service experience required
• A GED or HS Diploma is required
• Must have strong verbal and written communication; must be conversational
• Extremely resourceful and able to problem solve
• Ability to provide exceptional customer service consistently

If you are interested in this position and qualify based on the previously mentioned requirements, please apply today! Thank you, Margaret Smith Recruiter LaSalle Network