Customer Service Representative

Customer Service Representative

LaSalle Network has partnered with a high-performing magnetic particle examination company that processes precision parts used in space, aircraft, and defense systems. Their team is seeking a Customer Service Representative, who can work 100% onsite in their Elk Grove Village office, Mon-Fri from 8am – 5pm. The Customer Service Representative is responsible for coordinating daily communications with customers and performing administrative functions to support order fulfillment.

Responsibilities

• Efficiently manage customer requests and facilitate communication, both internally and externally, to ensure order throughput and customer satisfaction
• Verify and convey accurate information such as order status, expediting options, delivery tracking and other customer inquiries regarding orders and general customer service.
• Provide timely resolutions to customers through various communication channels including but not limited to in person, over the phone, and via email.
• Collaborate with internal business partners to ensure customer's expectations are exceeded for assigned and unassigned accounts.
• Ensure a high level of accountability and consistency in adhering to customer specific quality processing, communication and turnaround requirements.
• Assist in administrative functions throughout the Customer Service department including order entry, planning, customer request and department initiatives.

Qualifications

• Must be a detail-oriented, organized, self-starting, and hardworking individual with excellent communication and genuine interpersonal skills
• Must have critical thinking skills and the ability to develop solutions for complex situations
• Ability to learn the fundamentals of special processing in the manufacturing of Aerospace and Defense components.
• Prioritize and efficiently complete tasks with consistency and accuracy, often under pressure and/or short deadlines.

Pay and Benefits:

• The company provides a comprehensive medical, vision and dental care package.
• Pay: $25/hr-$26/hr

If you are interested in this opportunity and meet the qualifications, please apply today! Thank you, Emily Schacht Recruiting Lead LaSalle Network is an Equal Opportunity Employer m/f/d/v.