Customer Service Representative

Customer Service Representative

LaSalle Network has partnered with a global distributor of industrial products that is committed to providing cost-effective solutions and consulting. They are seeking an energetic, personable Customer Service Representative to join their team in Chicago.

Customer Service Representative Responsibilities:

• Handle high volume of inbound and outbound calls with clients/customers
• Perform order entry; enter orders into the SAP system direct
• Input orders, modify existing orders and communicate as necessary to ensure internal data remains accurate; verify account balances as needed
• Answer product questions as the first line of response
• Facilitate resolution of transaction discrepancies and customer complaints to ensure both immediate and long-term resolution
• Expedite delivery per customer requests, and verify orders are fulfilled on time and per customer specifications
• Identify variances including delivery dates, price and order quantities, and initiate communication to the respective customer to ensure resolution
• Advise customers of the status of open items including but not limited to order processing, product audits, routing and quotes
• Process customer credit card payments

Customer Service Representative Requirements:

• 1+ year of call center experience
• 1+ year of customer service experience
• Good phone presence
• Excellent soft skills

Additional Information:

• $19/hr while on contract and $21/hr upon converting to a permanent employee
• LaSalle Network contractors have the option to enroll in benefits including medical, dental and vision insurance

If you meet these qualifications, we invite you to apply today!